Bienvenue aux ressources pour les employés d’Overtime Athletics
Pleins feux sur l'OTA
Chaque fois que nos conversations avec les franchisés tendent vers un sujet spécifique qui revient encore et encore, nous prenons cela comme un signal pour mettre ce sujet en lumière et communiquer à notre réseau dans son ensemble les informations que nous pensons qu'il est important de partager et nécessaires pour répondre aux questions qui se présentent à nous.
“Best Practices” are defined as professional procedures that are accepted or prescribed as being correct or most effective. Franchise Systems are based on Best Practices that zero in on repeatable models. Adhering to Best Practices is vital to a Franchisees success. As a business owner and operator, it’s important to take a “look in the mirror” and evaluate where you stand. This exercise forces Franchisees to consider their effectiveness at operating the business and program
Every business selling a product or service needs to find the “sweet spot” for pricing what they are selling. There are a number of variables that should be considered when determining the fee your participating families will pay for OTA’s different services. Pricing review and evaluation is also an exercise business owners should do regularly. Staying in line with the costs and expenses of running the business is a responsibility all franchise owners should avoid overlooking.
Pay Scale and Payroll:
The responsibility of a company managing the payroll process properly is essential to the two-way relationship of Employer and Employee. There may be no other aspect of the business that should be taken more seriously or executed more perfectly than processing payroll. Making sure your pay rates continue to attract talent – making sure your payroll process is efficient, accurate, and smooth – and making sure your budget reflects payroll considerations as it relates to what you are charging your customers – are all vital steps to operating a successful business.
Service Priority:
There is no doubt that for Overtime Athletics the most important aspect of operating the business is RUNNING GREAT PROGRAMS. So simple, but so often not at the top of the priority list. That is a mistake. It all starts with running great classes and achieving “program satisfaction” amongst your customers.
“Service is King” Presentation
Programming and Participants with Special Needs:
OTA strives to be an inclusive program and a reliable community partner, but we also must be honest about our capabilities and lookout for the best interest of the group at large. Over the years, some parents have asked OTA to accommodate a special needs participant in our programming, and OTA has also been approached to partner with special needs organizations. Carefully considering the variables and expectations from parents and groups connected to participants with special needs is the place to start before committing to any arrangement or agreement.
To Do’s (Spring):
Organization and Preparation are the pillars for a successful rollover from the School Year to the Summer Session. It’s important to have a strong grasp and understanding of all the resources, support tools, and checklists to not only closeout with your partnering school’s at the end of the academic year, but to also set the table with your partnering camp locations (host organizations) for a positive summer camp season.